Connection

To log into Iziago:

  1. Enter your username
  2. Enter your password
  3. Click the Sign in button

If you have lost your username or password, click the Lost username? and Lost password? buttons to recover them.
If your password is obsolete but has not expired, Iziago automatically invites you to enter a new one.

 

At this point, you need to enter a 4-digit security code that you can find on your authentication card. This card is intended to ensure a high level of security by preventing unauthorised connections.
 

How does the authentication card work?

After entering your username and password, Iziago asks you to enter a code (in this example, B2), and displays digits from 0 to 9 randomly placed in a grid:


On our authentication card, the code in the B2 cell is 1763:

  1. Click the four digits in the grid
    If you click an incorrect digit, click the Reset button and enter the code again.
  2. Click the Sign in button

I need to renew my authentication card, what can I do? Please consult the Authentication and interface page.
 

Possible connection issues

Iziago automatically blocks users in the following cases:

  • Too many failed attempts by IP
  • Too many failed attempts by username
  • Too much time passed since last connection
  • Too much time passed between subscription and first connection

If you cannot connect to Iziago, please contact your administrator or write an email to Exalog support teams at support@iziago.com.


Connection from a new location

Every time you log in, Iziago controls your computer's IP address (its identification number) to ensure that no one else uses your account. As a result, if you're trying to access the software from a location other than your usual location, Iziago will not recognise your IP address. To be able to access Iziago from a different location:

  1. On the log in screen, enter the usual required information:
    • Your username and password
    • The security code in the grid
  2. At this point, Iziago warns you that you're trying to log in from a different location and sends you a security code by email:
    1. Enter this code (make sure the E-mail ID in the mail and in the log in screen match)
    2. Click the Validate button

Click to enlarge
 

Important note: when the administrator creates a new user, the administrator's IP address is automatically added to the list of authorised IP addresses of the new user.